30 results
- 8 Dec 2008
Zain, British Council Hold Management Forum on Customer Retention
In a bid to stimulate and entrench a culture of first-rate customer care service in the country, Zain and the British Council recently took managers of many businesses through a customer relationship…
- 17 Sept 2015
ConSol Receives AQI Best Quality Customer Management Solutions Award
‎Contact Solutions Limited (ConSol), has been recognized with an African Quality Institute (AQI) Best Quality Customer Management Solutions Company of the Year 2015 award, for maintaining high…
- 8 Nov 2019
FBNQuest Bank Shares Insights to Generational Wealth Transfer at its Wealth Management Customer Forum
FBNQuest Merchant Bank, the investment banking and asset management business of FBN Holdings Plc, recently hosted its clients to a Wealth Management Customer Forum, facilitated to share in-depth…
- 4 Nov 2019
FBNQuest Merchant Bank Hosts Wealth Management Customer Forum
FBNQuest Merchant Bank, the investment banking and asset management group of FBN Holdings Plc, will tomorrow be hosting a Wealth Management Customer Forum, to provide extensive insights to its varied…
- 20 Jul 2016
Etisalat Strengthens Relationship with Customers in Uyo
In a direct demonstration of its leadership as Nigeria’s most customer-friendly telecoms operator, Etisalat, recently hosted customers on its network to a Customer Forum at Eemjim Hotel Uyo, the Akwa…
- 23 Feb 2016
#SMWLagos: Expert Offers Solution To Social CRM Challenges
How to overcome customer relationship management challenges encountered by brands during online interaction with customers on Facebook, Twitter and other social media platforms, would be the focus of…
- 12 Nov 2020
Zoho partners TCS to Provide End-to-end Business Solutions to Enterprise & Mid-market Companies
Zoho, global technology company has announced a strategic alliance with Tata Consultancy Services (TCS) to provide superior Customer Relationship Management, IT Service Management and e-Commerce…
- 21 Oct 2021
#AfriTECH2021: Key takeaways from Zoho’s workshop on Driving Business Growth through CX
For organizations large and small, the year 2020 was the longest year ever. The quick lesson is the urgent need to reorient the workforce to a new way of working to ensure uninterrupted delivery of…
- 20 Mar 2014
How Oracle Empowers Modern Businesses in Cloud Era
Oracle remains an ‘unchallenged’ leader with integrated, best-in-class, end-to-end solution of intelligent software and powerful hardware designed to meet every financial service, customer relations…
- 13 Jun 2019
Bank Manager Arraigned for Allegedly Stealing First Bank’s N52.6m
Kehinde Adewuyi, a customer relationship manager with First Bank of Nigeria has been arraigned before the Igbosere Magistrates’ Court for allegedly converting the sum of N52,628,000 from his…
- 16 Apr 2022
The Power of Data in Product Management: Harnessing Predictive Modelling and Insights
By Akintunde Opawole - Product Management Expert. Data is an essential component of product management in the digital age. Product managers must understand the role of data in product development and…
- 19 Mar 2020
Firm Launches App to Help Nigerian Businesses Automate their Processes
Smartplugin, a cloud-based solution, has launched an application that would help businesses in Nigeria automate their current manual processes into digital process. In a statement released on…
- 16 Mar 2009
Skye Bank Introduces Skye Dream Service To Customers
Skye bank Plc, has introduce a new customer relationship programme known as skye dreams service, the first of it kind in the banking sector which hopes to reward customers for every single…
- 20 Nov 2022
Why Zoho CRM is an Essential Tool For Businesses Aiming for Success- Ogundare
Zoho, a software company, providing solutions for various segments of products clients, has said that its flagship product, the Zoho CRM, is an essential product for businesses that are desirous of…
- 25 Apr 2025
MTN Appoints Egerton Idehen as Chief Broadband Officer
MTN Nigeria, leading technology company, has announced the appointment of Egerton Idehen as Chief Broadband Officer (CBBO), effective April 2025. Egerton joined MTN in 2002 as a Call Centre Agent and…
- 7 May 2014
Gartner Says CRM Software Market Grew 13.7 Percent in 2013
Worldwide customer relationship management (CRM) software totaled $20.4 billion in 2013, up 13.7 percent from $18 billion in 2012, according to Gartner, Inc. "High levels of end-user investment in…
- 20 Aug 2013
MTN Unveils Cloud Services for SMEs
MTN, Nigeria’s leading Information and Communications Technology (ICT) Company, has launched a Cloud Services in the country for Small and Medium Scale Enterprises (SMEs). The launch makes MTN the…
- 7 Apr 2020
Does Your Business Need a Multi-Cloud Strategy?
There’s a lot that businesses can do with the cloud . They can set up Customer Relationship Management systems, automate enterprise accounting and payroll, and coordinate large scale projects. There…
- 20 Sept 2021
Why the Next Big Leap Forward for CRM is Transforming into a ‘System of Experiences’
By Hyther Nizam, President - MEA, Zoho Corp. Customer relationship management (CRM) is a massive industry. In fact, it’s the biggest software market in the world that continues to see steady growth.…
- 16 Nov 2017
Swift Networks Launches Customised ICT Solutions for SMEs
Swift Networks Limited, Nigeria’s leading broadband services provider has launched a suite of information and communications technology products customized to support Nigerian SMEs. These…
- 22 Nov 2014
Social Media Essential in Multichannel Approach for Utility Retailers- IDC
A new IDC Energy Insights study reveals that around two in every three European utilities use social media for business purposes or plan to do so in the short term, compared with 48% a year earlier.…
- 12 Jan 2018
E-conext Identifies 10 Top Online Courses for Future Jobs
The ever-evolving job place, with growing access to the internet has driven E-conext to take a critical look at the nature of work, employment search and online education. The e-learning platform…
- 4 Mar 2014
IDC Launches Manufacturing Commerce Strategies Research Advisory Service
The International Data Corporation (IDC) Manufacturing Insights, at the weekend, launched the Manufacturing Commerce Strategies Research Advisory Service to examine the key trends, technologies and…
- 15 Feb 2010
Oceanic Moves to Enhance Service Delivery
Oceanic Bank International Plc has commenced the migration of existing customer accounts to new product platforms that will generate additional value for existing and prospective customers. The…
- 14 Aug 2025
Tech tools Nigerian startups can use to boost efficiency as they scale
By Kehinde Ogundare, Country Head, Zoho Nigeria Business growth should feel energising — not like a daily struggle. When operations begin to scale, the software systems need to scale as well, and…
- 6 Apr 2009
Microsoft, Fate Foundation Emphasize Effective Use of IT
Marius Maontsoga, Small and Mid-size Solutions Partners manager Microsoft Nigeria has explained that the purpose of its recent parley with entrepreneurs under the collaboration of Fate…
- 28 Apr 2021
Ajua Acquires WayaWaya
Ajua, the integrated Customer Experience Management solution for businesses in Africa, has acquired WayaWaya, the Kenya-based Artificial Intelligence and Machine Learning known for its innovative…
- 30 Jan 2014
Signal Alliance Introduces CRM Solutions for Power Sector
In a bid to enhance the experience of customers in the power sector in Nigeria, Signal Alliance, one of the leading systems Integration companies in the country has introduced two Customer…
- 4 Oct 2012
Oracle SRM Suite Helps Companies Listen, Engage
Oracle has taken the wrapper off its Social Relationship Management (SRM) Suite, an integrated enterprise service that enables companies to listen, engage, create, market, and analyze interactions…
- 8 Jul 2024
Chiemeka's Appointment as NGX CEO will Deepen Market Growth - Professional Group
The appointment of Jude Chiemeka as the Chief Executive Officer (CEO) of the Nigerian Exchange Limited (NGX) has continued to generate widespread acclaim from industry professionals, who believe his…