30 results
- 12 Jan 2024
Amazon Announces Buy with Prime Integration with Salesforce Commerce Cloud
Amazon has announced the Buy with Prime for Salesforce Commerce Cloud integration. This solution helps Salesforce merchants seamlessly integrate Buy with Prime into their existing shopping…
- 19 Jul 2024
Salesforce Unveils Einstein Service Agent an Autonomous AI Agent which would Revolutionise Chatbot Experiences
Salesforce on Friday announced Salesforce’s first fully autonomous AI agent. Einstein Service Agent makes conventional chatbots obsolete with its ability to understand and take action on a broad…
- 24 Feb 2025
Salesforce and Google Expand Partnership, Introduce Gemini to Agentforce
Salesforce and Google today announced a major expansion of their strategic partnership, delivering choice in the models and capabilities businesses use to build and deploy AI-powered agents. The AI…
- 12 Apr 2024
New Salesforce-WhatsApp Integration brings Marketing and Service Conversations together
Salesforce, the #1 AI CRM, announced the general availability of Unified Conversations for WhatsApp, which transforms one-way marketing promotions or service requests into dynamic, two-way…
- 28 Feb 2024
Salesforce Introduces AI-Powered Billing Support for Communications Service Providers
Salesforce unveiled at Mobile World Congress Barcelona 2024, Billing Inquiry Manager, a new innovation for Communications Cloud. It brings the power of generative AI to communications service…
- 25 Sept 2024
AI for All: Salesforce provides free AI training to help anyone succeed in an AI world
Salesforce, the #1 AI CRM, announced plans to expand access to skilling opportunities with free AI training for anyone. The company will offer its premium AI courses and AI certifications free of…
- 12 Jan 2025
Holiday shoppers spend a record $1.2T online, Salesforce data shows
Salesforce, the world’s #1 AI CRM, today revealed new data showing holiday retail sales surged to a record $1.2 trillion globally and $282 billion in the United States, but high returns could dampen…
- 9 Apr 2015
Research Indicates Buyers Prefer Salesforce with IT & Business Expertise
The International Data Corporation (IDC) has released a new IDC MarketScape report profiling and positioning the leading vendors participating in the worldwide Salesforce implementation services…
- 13 Feb 2025
Salesforce Collaborates with Tech Leaders to Launch AI Energy Score for Model Efficiency
Salesforce, in collaboration with Hugging Face, Cohere, and Carnegie Mellon University, announced the release of the AI Energy Score, a first-of-its-kind benchmarking tool that lets AI developers and…
- 17 Mar 2022
Clickatell Announces Chat 2 Pay Integration with Salesforce Commerce Cloud
Clickatell, a CPaaS innovator and Chat Commerce leader announced it has launched the integration of its industry-leading Chat 2 Pay payment solution with Salesforce Commerce Cloud the fastest path to…
- 27 Jan 2025
90% of Global Constituents Support AI Agents in Public Service, Salesforce Finds
Public trust in government has been lagging for years but new Salesforce research reveals AI agents could help rebuild it. Constituents around the world agree there’s room for improvement when it…
- 15 Feb 2024
Salesforce Launches Trusted Generative AI for Customers in Slack
Salesforce today announced the rollout of Slack AI, a trusted and intuitive generative AI experience available natively in Slack, where work happens. Customers can easily tap into the collective…
- 31 Jul 2015
Oracle, Salesforce to Rival Adobe, IBM for Enterprise DM Top Spot- Ovum
A new report by global analyst firm Ovum has found Adobe to be the overall market leader for digital marketing platforms, followed closely by IBM, Oracle, and Salesforce. SAS and Teradata are the…
- 6 Feb 2025
Salesforce Report: 59% of EMEA Financial Institutions Expect AI to Speed Up Transactions
Salesforce, the global leader in CRM, today released its latest Connected Financial Services report, sharing insights from 9,500 financial services institution (FSI) customers worldwide, including…
- 30 Nov 2023
Amini closes $4m Seed Funding Round led by Salesforce Ventures and Female Founders Fund
Amini, a climate tech startup focused on solving Africa’s environmental data gap through artificial intelligence and satellite technology, has raised $4 million in a seed funding round. The round was…
- 18 Apr 2025
Salesforce Revolutionizes Business Intelligence with AI-Powered Tableau Next
Tableau Next leverages agentic analytics to allow users to collaborate with AI agents to speed up the entire data-to-action workflow. Organisations today face a data paradox: they need to make fast,…
- 12 Jul 2024
Holiday Shopping Season to Look Different for Retailers this Year as Shoppers Take on more Debt
By Zuko Mdwaba, Salesforce Area Vice President & Africa Leader New Salesforce research shows that 37% of indebted consumers are using their credit cards more today than they were a year ago,…
- 7 Mar 2024
Trusted AI Needs a Human at the Helm
By Linda Saunders, Salesforce Director, Solution Engineering Africa AI promises to make our jobs easier, our work more productive, and our businesses more valuable. In fact, new research from Slack…
- 30 Jan 2024
Marketing & Retail Trends 2024
By Zuko Mdwaba, Area Vice President at Salesforce South Africa The more data accumulates, the greater the likelihood that additional services and applications will access this data. However, the…
- 7 Aug 2025
Humans + Machines: Building the workforce of the future
By Ursula Fear, Senior Talent Programme Manager | Salesforce Is AI coming for your job, or is it already working beside you? As its use becomes more routine, artificial intelligence is looking less…
- 3 Oct 2023
Trusted, conversational AI will drive productivity & decision-making - here’s how
By Zuko Mdwaba, Salesforce Area VP / Africa Executive Businesses are embracing AI and increasing productivity across every industry, with 45% of executive leaders reporting increased investments in…
- 11 Oct 2024
Together, Agents and Humans Will Drive Customer Success
By Linda Saunders, Director Solutions Engineering, Africa Salesforce AI is advancing rapidly, capturing the attention of CEOs, CTOs, and CIOs with its proven ability to boost productivity, enhance…
- 30 Oct 2023
Across the Generational Divide, Businesses Can Win with Generative AI that’s Safe, Accurate, and Easy-to-Use
Zuko Mdwaba, Salesforce Area VP / Africa Executive & South Africa Country Leader Generation Z will determine the extent to which generative AI will truly advance how we live and work. Photography…
- 29 Jul 2025
How AI Agents Will Revolutionise Industries, Boost Productivity, and Cut Costs
By Linda Saunders Salesforce Country Manager & Snr. Director Solution Engineering for Africa Today, every company wants to be an AI company, yet only 1% of firms consider themselves fully mature…
- 4 Nov 2024
How AI Agents can Step in as Consumer Trust Slips
Salesforce’s latest State of the AI Connected Customer research reveals consumer trust in companies is at a record low and that AI is raising the stakes for brands. Today, 60% of consumers believe…
- 28 May 2024
63% of Marketers leveraging AI use generative while 54% use predictive AI is marketers’ top priority – and biggest headache
Marketers are prioritising AI implementation over all other initiatives this year, according to new Salesforce research in the ninth State of Marketing report. With customer standards for…
- 24 Mar 2024
ALX Graduates Future Tech Leaders as New Cohort Joins AiCE Course
ALX, Africa’s leading tech career accelerator, announced the graduation ceremony for its AWS Cloud and Salesforce learners, recently. The company also welcomes its second cohort of learners to its…
- 20 Mar 2025
The challenge facing 95% of IT leaders when it comes to AI agents – and how to overcome it
By Linda Saunders, country leader and senior director solutions engineering Africa at Salesforce Generative AI has transformed how people interact with technology through prompts, and the next…
- 17 Nov 2023
How Business and Government Can Put Trust at the Centre of Our AI Future
Zuko Mdwaba, Salesforce Area VP / Africa Executive Generative AI is revolutionising the way we live and work. Across industries, leaders and users alike are experimenting and tapping into the power…
- 16 Sept 2016
Google, Adobe, Facebook Lead Most Cutting Edge Marketing Technology Vendors- IDC
In newly published research, International Data Corporation (IDC) found that Google, Adobe, Facebook, Marketo, and Salesforce were the marketing technology vendors most often identified as "cutting…