30 results
- 20 Nov 2019
DHL Express Launches Live Chat to Improve Convenience, Response Times
As part of DHL Express’ commitment to innovation, the company launched a unique Multi-Channel Tool (MCT) that allows customers to interact with DHL Express via live chat and specialised email…
- 5 Sept 2016
Ikeja Electric Launches Live Chat, PoS for Instant Response to Customers, payments
Ikeja Electric Plc, Nigeria’s largest power distribution company, has launched an online “Live-Chat” service which enables customers engage with trained customer service representatives on a…
- 12 May 2026
NIMC Launches WhatsApp, Live Chat Support for Faster NIN Services
National Identity Management Commission (NIMC) has introduced new digital customer support channels, including WhatsApp and live chat services, to improve accessibility and service delivery for…
- 21 Oct 2021
#AfriTECH2021: Key takeaways from Zoho’s workshop on Driving Business Growth through CX
For organizations large and small, the year 2020 was the longest year ever. The quick lesson is the urgent need to reorient the workforce to a new way of working to ensure uninterrupted delivery of…
- 12 Mar 2021
5 Top Tips for Your Business Website
As a result of the COVID-19 pandemic, many companies and even small businesses have accelerated their digital initiatives to include an online presence and stay relevant to their customers. The…
- 29 Apr 2022
Three Reasons Why Customer Experience isn't Just About Existing Customers
By Hyther Nizam, President MEA, Zoho Corporation In today's hyperconnected world, a bad shopping experience can drive a potential consumer to a competitor. While product and pricing used to be…
- 12 Jul 2023
Optimising success: How digital marketers can leverage ChatGPT for strategies, ad campaigns
By Stephen Newton, Managing Director for Sub-Saharan Africa, Ad Dynamo by Aleph Over the past few months, OpenAI’s ChatGPT has taken the world by storm. If you haven’t been following news about the…
- 15 Jun 2018
Kwesé TV Opens Ultramodern Customer Experience Centre in Lagos
Kwesé, Nigeria ‘s innovative and newest Satellite pay-TV network, has opened its first customer experience centre at Adeola Hopewell Street in Victoria Island, Lagos. Mr. Zachary Wazara, Econet Media…
- 16 Jun 2017
HotelOnline Opens in Nigeria After Merger with Savanna Sunrise
African hotels gain a much stronger business partner as Savanna Sunrise Ltd. and Hotel Online Sp. z.o.o complete their merger. The company will operate under the name HotelOnline from now on. The…
- 16 May 2014
Kaymu Harps on Mobile Advertising for Online Marketplaces
Kaymu, leading online marketplace, has identified how online marketplaces can monetize mobile marketing, highlighting the functions mobile marketplace apps should possess at the Mobile West Africa…
- 24 May 2013
Friendite, Dating Website for Singles, Launches a New Look
A revamped version of Friendite.com is now live. Friendite has refreshed its online presence through a brand new website with advanced features. “At Friendite, we are committed to making a difference…
- 12 Jan 2024
Amazon Announces Buy with Prime Integration with Salesforce Commerce Cloud
Amazon has announced the Buy with Prime for Salesforce Commerce Cloud integration. This solution helps Salesforce merchants seamlessly integrate Buy with Prime into their existing shopping…
- 20 Sept 2019
UBA is Now Available on Apple Business Chat
United Bank for Africa (UBA) Plc, has, announced that the services of its Chatbot, Leo is now available for customers on Apple Business Chat, where its users can communicate directly with businesses…
- 27 Aug 2024
'The Price is Right' TV Show, Sponsored by Airtel and SmartCash, is for All Nigerians
Airtel Nigeria has revealed that its sponsorship of the iconic game show, 'The Price is Right,' delivers the iconic program not only to its over 64 million subscribers but also to all Nigerians. The…
- 22 Apr 2020
COVID-19: Smile Supports Oyo State Government with Free Broadband Service
Pioneer 4G LTE broadband service provider, Smile Nigeria has provided the Oyo state Government with free Broadband Internet service to enable the government successfully to prosecute its war against…
- 23 Jan 2020
9mobile Introduces ‘Enin’ Chatbot to Serve Customers Better
9mobile, has launched the first Artificial-Intelligence chatbot solution named Enin to offer personal digital customer assistance to customers on its services. Enin, a stylised name from the number…
- 24 Jun 2024
5 Important Business Tools for MSMEs
The emergence of innovative and customer-centric business solutions has made it easier for micro, small and medium enterprises to enhance their performance and experience significant growth. With the…
- 28 Sept 2010
Access Bank Partners Tavia Technologies on Internet Protocol
Access Bank Plc has entered into partnership with Tavia Technologies, a leading Nigerian technology solutions provider on its internet portal, www.accessbankplc.com as the premier Nigerian internet…
- 3 Oct 2021
Navigating the Virtual Server Vendor Selection Process
Servers are an important part of computing architecture. It’s what holds your files, applications, and websites. When a request is made over a network, it goes to the server, which accepts and…
- 19 Jul 2017
Jumia Travel Leverages Facebook Messenger as Customer Service Channel
Facebook Messenger is now fully integrated in Jumia Travel’s system as a powerful channel for customer service. The integration of customer service for Messenger in Jumia Travel’s system marks a new…
- 25 May 2019
How Mobile Devices Are Impacting eCommerce
By Adeniyi Ogunfowoke, In the earliest days of the internet, people had to do their shopping and transactions on desktops and laptops. Now, mobile phones have high market penetration in Nigeria that…
- 20 Apr 2010
Glo Upgrades its Website
National telecoms operator, Globacom, has upgraded its website. Apart from having more trendy features and visual appeal, the redesigned site is much easier to browse and offers more interactive…
- 20 Aug 2021
LaFiya Unveils Electronic Healthcare Kits for All
LaFiya TeleHealth has unveiled innovative healthcare kits aimed at taking telehealth and telemedicine beyond video call. The electronic healthcare point kits allow users to receive on-demand physical…
- 18 Sept 2020
Patanmi, Danbatta, Others Set for 2020 Virtual Internet Governance Forum
Dr. Isa Ali Ibrahim Pantami, minister of Communications and Digital Economy, Prof. Umar Danbatta, executive vice chairman of the Nigerian Communications Commission (NCC), and other key players in the…
- 14 Dec 2022
Clickatell Predicts Mobile Messaging to be the Next Big Channel for Digital Commerce in 2023
Clickatell, a Chat Commerce and business messaging leader, conducted research on customer service trends and preferences for travel and retail and identified that brands that personalize both their…
- 12 Nov 2021
Konga, Access Bank Partner to Feed Thousands, Offer 10% Discount to Card-holder Donors, Shoppers
Konga, Nigeria’s leading e-commerce giant and Access Bank Plc, foremost financial institution, have announced plans to support the free delivery of discounted, high quality essential food items to…
- 27 Apr 2015
Alcatel-Lucent Simplifies Service Provisioning with Rapport™ Software
Alcatel-Lucent has launched Rapport™, a software-based, open platform that gives large enterprises and service providers a new, and much more flexible way to deliver communications and collaboration…
- 20 Jun 2015
Emirates Unveils Smartphone Wireless Charging Trays for Customers
Emirates customers can now stay fully charged with the launch of 30 wireless charging trays for most smartphones in its First Class and Business Class Lounges in Concourse A, B and C in Dubai. With…
- 13 Jul 2010
Stakeholders Seek Child Protection against Online Abuse
Stakeholders in the country’s telecommunication section have called for concerted effort towards protecting the Nigerian child against online abuses. They spoke at stakeholders’…
- 3 Sept 2015
NiRA States Role in Internet & Child Protection
The Nigeria Internet Registration Association (NiRA) said it recognizes the Internet is a very exciting place for the youths, including children where they pick up skills and information easily…