30 results
- 12 May 2026
NIMC Launches WhatsApp, Live Chat Support for Faster NIN Services
National Identity Management Commission (NIMC) has introduced new digital customer support channels, including WhatsApp and live chat services, to improve accessibility and service delivery for…
- 27 Nov 2020
eBanqo’s Omnichannel Platform Helps Businesses Offer Live Chat Assistance and Extend their Services on Messaging Apps
Businesses today serve customers based on companies’ own terms and not necessarily how customers prefer. For example, customers are required to download apps to enjoy companies’ services, are…
- 5 Sept 2016
Ikeja Electric Launches Live Chat, PoS for Instant Response to Customers, payments
Ikeja Electric Plc, Nigeria’s largest power distribution company, has launched an online “Live-Chat” service which enables customers engage with trained customer service representatives on a…
- 19 Nov 2019
DHL Express Launches Live Chat to Improve Convenience, Response Times
As part of DHL Express’ commitment to innovation, the company launched a unique Multi-Channel Tool (MCT) that allows customers to interact with DHL Express via live chat and specialised email…
- 20 Oct 2017
UBA Introduces Video Live Chat with Co-Browsing Technology
In recent times, customer behaviour and expectations are ever-evolving and with this challenge, comes the need to meet their needs as well as ensure, new offerings are at the forefront of…
- 30 Jun 2021
Clickatell Launches Combined Chat Desk, Chat Flow Solution in Contact Centres
Clickatell, the leader in mobile communications and chat commerce, today announced the launch of its Chat Desk and Chat Flow solutions delivering a superior customer experience through chat.…
- 23 Feb 2024
OPay Redefines Customer Service With Innovative Solutions, Expands Accessibility
OPay, Nigeria’s leading financial technology company headquartered in Lagos, has revolutionized customer service by prioritizing user satisfaction and implementing cutting-edge solutions to enhance…
- 17 Aug 2012
FirstBank Makes Over its FirstContact
First Bank of Nigeria Plc, Nigeria's financial powerhouse has upgraded their contact center called FirstContact to an interactive, multilingual and 24/7 customer service center, in line with global…
- 16 Jul 2020
Clickatell Launches Chat Desk to Shake Up the $1.3 Trillion Call Center Industry
Clickatell, a global leader in mobile communications and chat commerce, announced the launch of Chat Desk, a digital contact center solution that helps agents resolve customer queries and obtain…
- 22 Jan 2021
Africa’s Mbira Chat Strategizes to Compete with Rival Messaging Apps
The creators of ride-sharing app Afri Ride will soon bring to market multi-purpose chat service, as an independent app. Named after the family of musical instruments traditional to the Shona people…
- 7 May 2013
FCMB Contact Centre Speaks Many Languages
FCMB Plc, Nigeria’s financial powerhouse and Flagship Company of the First City Group is now working longer hours and is serving its customers in a multilingual capacity. With emphasis on better…
- 19 Sept 2019
UBA is Now Available on Apple Business Chat
United Bank for Africa (UBA) Plc, has, announced that the services of its Chatbot, Leo is now available for customers on Apple Business Chat, where its users can communicate directly with businesses…
- 19 Aug 2020
Ikeja Electric Launches WhatsApp Chatbot
Ikeja Electric, Nigeria’s largest power distribution company, has unveiled a WhatsApp messaging solution, which offers real-time customers complaints resolution and 24-hour customer support service.…
- 12 Mar 2021
5 Top Tips for Your Business Website
As a result of the COVID-19 pandemic, many companies and even small businesses have accelerated their digital initiatives to include an online presence and stay relevant to their customers. The…
- 6 Sept 2018
Clickatell Transact Powers UBA to Launch Chat Banking on WhatsApp in Nigeria
Clickatell, an authorized WhatsApp Business Solution provider, is proud to announce that United Bank for Africa (UBA) will be going live with their Chat Banking solution – Leo on WhatsApp. In a first…
- 13 Apr 2018
ONEm Extends its Internet-like Services to Africa
London-based high-tech firm ONEm has announced plans to expand the reach of its internet-like services to more Africans who are without internet connectivity or smartphones. The company says it is…
- 1 Mar 2010
Starcomms Rolls Out Rare Value Added Services
Nigeria’s highly innovative telecommunication company, Starcomms plc, has rolled out a lot of value-added services to the pleasure of its subscribers in the last few months. These services…
- 14 Jun 2018
Kwesé TV Opens Ultramodern Customer Experience Centre in Lagos
Kwesé, Nigeria ‘s innovative and newest Satellite pay-TV network, has opened its first customer experience centre at Adeola Hopewell Street in Victoria Island, Lagos. Mr. Zachary Wazara, Econet Media…
- 24 May 2019
How Mobile Devices Are Impacting eCommerce
By Adeniyi Ogunfowoke, In the earliest days of the internet, people had to do their shopping and transactions on desktops and laptops. Now, mobile phones have high market penetration in Nigeria that…
- 6 Jul 2015
Airtel Offers Free Roaming from five Countries with "SmartROAM"
In keeping with its vision of enriching the lives of customers, Airtel Nigeria, leading telecommunications service provider, has launched a new roaming service that will enable its subscribers…
- 2 Mar 2025
PalmPay Opens New Customer Experience Center to Strengthen Customer Support
PalmPay, a leading fintech platform in Nigeria, has launched its experience center in Lagos, further expanding its commitment to customer engagement and support. The grand launch event, held at the…
- 28 Apr 2022
Kandem Launches Online Platform to Address Youth Unemployment
Kandem Ltd, a Nigerian Tech startup, has launched an online-based service provider marketplace, in a bid to support the efforts of the government to reduce youth unemployment. According to a…
- 19 Jul 2017
Jumia Travel Leverages Facebook Messenger as Customer Service Channel
Facebook Messenger is now fully integrated in Jumia Travel’s system as a powerful channel for customer service. The integration of customer service for Messenger in Jumia Travel’s system marks a new…
- 25 Jun 2020
Infobip Deploys Cloud Contact Centre Solution at Ikeja Electric
Infobip’s reputation as the leading provider of cloud communication solutions, as well as its extensive track record as the service provider of choice to many of the world’s top brands, has been…
- 7 Nov 2016
Accounting Software: Putting More Power in Entrepreneurs’ Hands
When Sage, (or Softline as it was known back then) opened its doors in 1988, the few small businesses that actually had PCs were the early adopters of a new wave of technology. The company’s founders…
- 19 Jun 2020
Infobip Launches Conversations – Contact Centre Solution for Connected Customer Experiences
Conversations, a new contact centre solution enabling businesses to integrate the world’s most popular communication channels, has been launched by Infobip. Olatayo Ladipo-Ajai, country head at…
- 17 Aug 2010
Starcomms Moves to Enhance Izap with Fiber Optic Bandwidth
In order to further enhance internet service from Izap and 1X, Starcomms Plc. has subscribed to a new undersea cable linking Nigeria and the whole of West Africa to Europe. The implication of the new…
- 14 Dec 2022
Clickatell Predicts Mobile Messaging to be the Next Big Channel for Digital Commerce in 2023
Clickatell, a Chat Commerce and business messaging leader, conducted research on customer service trends and preferences for travel and retail and identified that brands that personalize both their…
- 16 May 2016
Etisalat Upgrades EasyMobile App
Nigeria’s most innovative telecommunications company, Etisalat has extended its ownership of the innovation sphere with the launch of the revamped and easy-to-use EasyMobile App. Among its…
- 24 Jun 2024
5 Important Business Tools for MSMEs
The emergence of innovative and customer-centric business solutions has made it easier for micro, small and medium enterprises to enhance their performance and experience significant growth. With the…