30 results
- 19 Nov 2019
DHL Express Launches Live Chat to Improve Convenience, Response Times
As part of DHL Express’ commitment to innovation, the company launched a unique Multi-Channel Tool (MCT) that allows customers to interact with DHL Express via live chat and specialised email…
- 5 Sept 2016
Ikeja Electric Launches Live Chat, PoS for Instant Response to Customers, payments
Ikeja Electric Plc, Nigeria’s largest power distribution company, has launched an online “Live-Chat” service which enables customers engage with trained customer service representatives on a…
- 12 May 2026
NIMC Launches WhatsApp, Live Chat Support for Faster NIN Services
National Identity Management Commission (NIMC) has introduced new digital customer support channels, including WhatsApp and live chat services, to improve accessibility and service delivery for…
- 20 Oct 2017
UBA Introduces Video Live Chat with Co-Browsing Technology
In recent times, customer behaviour and expectations are ever-evolving and with this challenge, comes the need to meet their needs as well as ensure, new offerings are at the forefront of…
- 27 Nov 2020
eBanqo’s Omnichannel Platform Helps Businesses Offer Live Chat Assistance and Extend their Services on Messaging Apps
Businesses today serve customers based on companies’ own terms and not necessarily how customers prefer. For example, customers are required to download apps to enjoy companies’ services, are…
- 19 Jun 2014
Maxi Priest to Hold Live BBM Channel Chat with Fans
Reggae Superstar Maxi Priest, will on n Friday June 20th host a live chat with his fans via VP Records Official BBM Channel. Fans will be able to speak directly with Maxi at 4pm GMT / 5pm CET / 11am…
- 30 Jun 2021
Clickatell Launches Combined Chat Desk, Chat Flow Solution in Contact Centres
Clickatell, the leader in mobile communications and chat commerce, today announced the launch of its Chat Desk and Chat Flow solutions delivering a superior customer experience through chat.…
- 23 Feb 2024
OPay Redefines Customer Service With Innovative Solutions, Expands Accessibility
OPay, Nigeria’s leading financial technology company headquartered in Lagos, has revolutionized customer service by prioritizing user satisfaction and implementing cutting-edge solutions to enhance…
- 12 Mar 2021
5 Top Tips for Your Business Website
As a result of the COVID-19 pandemic, many companies and even small businesses have accelerated their digital initiatives to include an online presence and stay relevant to their customers. The…
- 5 May 2021
Twitter’s Spaces is Here, Let’s Chat
Last year Twitter introduced Spaces: live audio conversations on the Twitter. Since then, the tech giant has been building and testing with a limited group and have found that hearing people’s voices…
- 26 Feb 2021
Bill Gates Shuns Bitcoin Investment
Bill Gates, founder Microsoft, has said that he has not invested in cryptocurrency, despite the buzz about it. Gates in a live chat on Clubhouse, listed other areas he put money on, adding that he…
- 12 Feb 2015
GEJ Says I Will Go if I Lose, Denies Plans to Sack Jega
President Goodluck Jonathan assured Wednesday he will hand over power May 29 if he loses the forthcoming presidential polls billed for March 28. The President, in a live media chat apparently…
- 6 Sept 2018
Clickatell Transact Powers UBA to Launch Chat Banking on WhatsApp in Nigeria
Clickatell, an authorized WhatsApp Business Solution provider, is proud to announce that United Bank for Africa (UBA) will be going live with their Chat Banking solution – Leo on WhatsApp. In a first…
- 20 Jan 2016
Viber Launches First Public Chat in Africa
Viber, one of the leading messaging and calling apps with more than 664 million unique users worldwide, has announced that it has opened its latest social channel ‘Public Chats’ to partners in…
- 16 Jul 2020
Clickatell Launches Chat Desk to Shake Up the $1.3 Trillion Call Center Industry
Clickatell, a global leader in mobile communications and chat commerce, announced the launch of Chat Desk, a digital contact center solution that helps agents resolve customer queries and obtain…
- 7 May 2013
FCMB Contact Centre Speaks Many Languages
FCMB Plc, Nigeria’s financial powerhouse and Flagship Company of the First City Group is now working longer hours and is serving its customers in a multilingual capacity. With emphasis on better…
- 17 Aug 2012
FirstBank Makes Over its FirstContact
First Bank of Nigeria Plc, Nigeria's financial powerhouse has upgraded their contact center called FirstContact to an interactive, multilingual and 24/7 customer service center, in line with global…
- 16 May 2014
Kaymu Harps on Mobile Advertising for Online Marketplaces
Kaymu, leading online marketplace, has identified how online marketplaces can monetize mobile marketing, highlighting the functions mobile marketplace apps should possess at the Mobile West Africa…
- 12 Jan 2024
Amazon Announces Buy with Prime Integration with Salesforce Commerce Cloud
Amazon has announced the Buy with Prime for Salesforce Commerce Cloud integration. This solution helps Salesforce merchants seamlessly integrate Buy with Prime into their existing shopping…
- 21 Oct 2021
#AfriTECH2021: Key takeaways from Zoho’s workshop on Driving Business Growth through CX
For organizations large and small, the year 2020 was the longest year ever. The quick lesson is the urgent need to reorient the workforce to a new way of working to ensure uninterrupted delivery of…
- 6 Aug 2018
Skrumble Network Unveils Blockchain dApp in Beta
Skrumble Network (SKM), a communication-centric public blockchain that simplifies the way people contact and contract, last week announced the global Beta release of its first dApp – Ally – on iOS…
- 16 May 2025
Anambra State Government Launches SolutionLens to Drive Transparency and Citizen Engagement
Anambra State Government has launched SolutionLens, a technology-driven platform aimed at enhancing transparency, accountability, and citizen engagement in governance. The platform, developed through…
- 5 Jul 2020
Outcomexpo Unveils Nigeria’s 1st Digital Expo Center
With technology shrinking the world to a global village, Outcomexpo, a mobile friendly indigenous solution that allows event organisers to run trade shows and exhibitions has been launched into the…
- 30 Mar 2022
Why Collaboration Tools Are Critical for Organisations in the Age of the Hybrid Workplace
By Hyther Nizam, President - MEA, Zoho Corp. The workplace today is vastly different than it was a few years ago. The pandemic has accelerated the adoption of digital technologies by businesses, both…
- 18 Sept 2022
Meta Launches Community Chats to Connect Community in Real Time on Messenger and Facebook
We’ve helped more than a billion people connect with loved ones in a trusted space on Messenger, and we know that people want to engage in real time with larger communities over shared interests. On…
- 16 Sept 2022
Introducing Community Chats: Connecting Your Community in Real Time on Messenger and Facebook
We’ve helped more than a billion people connect with loved ones in a trusted space on Messenger, and we know that people want to engage in real time with larger communities over shared interests.…
- 20 Nov 2022
Why Zoho CRM is an Essential Tool For Businesses Aiming for Success- Ogundare
Zoho, a software company, providing solutions for various segments of products clients, has said that its flagship product, the Zoho CRM, is an essential product for businesses that are desirous of…
- 8 Jul 2022
Med-Direct Africa Launches e-Pharmacy, Promises Reduced Prices of Drugs in Nigeria
Med-Direct Africa, a 21 st Century retail pharmacy in Nigeria has positioned itself to redefine the health delivery landscape in Nigeria via the launch of its e-Pharmacy services as it commits to…
- 27 Aug 2024
'The Price is Right' TV Show, Sponsored by Airtel and SmartCash, is for All Nigerians
Airtel Nigeria has revealed that its sponsorship of the iconic game show, 'The Price is Right,' delivers the iconic program not only to its over 64 million subscribers but also to all Nigerians. The…
- 9 Mar 2009
Joclems Technologies Distributes SoftWin Antivirus Products
Joclemns Technologies Limited has entered into distributorship agreement with SoftWin Company in 2007 and became a distributor for Bitdefender products in Nigeria. Clement Nnedu, managing…